Dubai, UAE · open to opportunities

Amr Zain

VMware Cloud Engineer · Systems Administrator · Virtualization Specialist

[email protected] +971 54 520 0117 Dubai, UAE Arabic (native) · English (C1 read/write, B1 spoken)
See the month-by-month record → Get in touch
8+
Years experience
16+
Companies onboarded
120
Documented activities
16
Platforms & products
01

The headline

“I am the only infrastructure engineer on a team of about seventy people. VxRail, backup, Windows and Linux at OS level — that is all me. Everyone else is network or application.”
— Amr Zain, describing his own role.
Stated by Amr directly. It is his own framing of the job, not a conclusion drawn from the work log on the full details page.

Results-driven systems administration engineer with 8+ years in private cloud infrastructure, VMware SDDC and virtualization. Proven expertise deploying and managing VMware vSphere, NSX, vSAN and VxRail, on Cisco UCS, Dell PowerEdge and Nutanix hardware. Strong background in disaster recovery, high availability and infrastructure scalability. Adept at mentoring teams, resolving critical issues and optimising cloud platforms for enterprise environments.

The pattern that repeats across the work is not button-clicking: it is taking a fault down to the layer where it actually lives — a driver and firmware pairing, a certificate chain, a Fibre Channel fabric login, a systemd override, a partition setting in BIOS — and carrying it through with the vendor until it is closed.

02

Technical skills

Virtualization

VMware vSphere 6.5–8.0.3ESXi NSX-TvSANVCF VxRailSRM vRealize / Aria SuitevRA vROpsvRLIvRNI

Cloud platforms

VMware Cloud Director (vCD)Private cloud deployment SDDC implementationHyper-V Huawei FusionComputeVpsie Private Cloud Oracle Cloud InfrastructureGoogle Cloud Console

Hardware

Cisco UCS M5 / M6 / M7Cisco UCS-X Dell PowerEdge MX750cDell MX7000 chassis iDRAC / OpenManageNutanix NX-8150-G8 HPE SynergyCisco Intersight

Storage & backup

Veritas NetBackupNetBackup Flex appliances Dell PowerProtect DataDomainVeeam RubrikDell RecoverPoint (RP4VM) HPE 3PARIBM Storwize v7000 IBM SVC / Spectrum Virtualize

OS & middleware

RHEL / CentOSWindows Server Hyper-VKVMsystemd Active Directory integration

Networking

SDNNSX F5 BIG-IPDell OS10 Brocade / MXG610s FC fabricCCNA Security

Monitoring & automation

vRealize AutomationvROps OpenText Server Automation (Opsware)Red Hat Ansible PowerCLISCOM HP NNMCACTI

Ways of working

Team leadershipVendor case management Problem solvingRequirements gathering SOPs & runbooksIncident reports Cross-functional collaboration
03

Work history

Infrastructure Engineer TODO: Amr — confirm title

e& / Etisalat
TODO: Amr — start date → Present
  • Sole infrastructure engineer on a team of roughly seventy: VxRail, backup, and Windows/Linux at OS level, while the rest of the team is network or application. (Amr's own statement.)
  • Day-to-day work is tracked as ServiceNow Service Requests and RITMs; that history is not yet imported. TODO: Amr — export tickets
  • Detailed responsibilities and achievements: TODO: Amr

SysAdmin Engineer — Private Cloud Team

Bank Misr
Cairo, Egypt · Mar 2023 – Mar 2026
  • Deployed and managed VMware SDDC (vSphere, NSX, vSAN, vRealize Suite) in collaboration with VMware PSO.
  • Onboarded 16+ companies to the private cloud, ensuring seamless migration, HA, backup and disaster recovery.
  • Operated multi-technology cloud layers — vCloud Director, NSX, Linux/Windows, and Cisco / Dell / Nutanix / Lenovo hardware.
  • Led upgrades, capacity planning and critical issue resolution for bank infrastructure.
  • Reduced downtime to zero through HA configurations and VM clustering.
  • Mentored newcomers through technical training and process documentation.
  • A month-by-month record of this work is on the full details page — every entry taken from the systems as they were at the time.

Service Infrastructure Assurance Engineer

Target-Company
Giza, Egypt · 2020 – 2023
  • Managed HPE blade servers, VMware / Hyper-V / KVM virtualization and SAN storage (HPE 3PAR, IBM v7000).
  • Managed Google Cloud Console; repaired and maintained Dell PowerEdge servers.
  • Provided 24/7 support for OSS tools, troubleshooting network and system issues and liaising with vendors.
  • Automated workflows using HP Network Automation and monitored performance via CACTI and F5 BIG-IP.

Data Center Engineer

El-Araby Group
Cairo, Egypt · 2017 – 2020
  • Deployed hardware and operating systems, managed Hyper-V clusters, and implemented SCOM and Veeam for monitoring and backup.
  • Resolved infrastructure incompatibilities and acted as on-call escalation support.
  • Deployed Dahua surveillance servers managing more than 9,000 cameras.
  • Implemented an IBM GPFS tracking system for all tracks, cars and buses, monitored in real time.
  • Installed a Honeywell mobile barcode-scanner system with a custom SIM solution from Vodafone and Etisalat to track goods across moving vehicles and warehouses.
04

Education & certifications

Education

B.Sc. Computer Science Engineering
Faculty of Electronic Engineering
Menoufia University, Egypt 2012–2017

Certifications

VMware Certified Professional (VCP)2024
Red Hat Certified System Administrator (RHCSA)2022
MCSE: Server Infrastructure2019
CCNA Security2018

Languages

ArabicNative
EnglishC1 read/write · B1 spoken
05

The record behind the CV

The Bank Misr years are documented as a working log rather than a summary: 120 distinct activities across 16 products, spanning May 2024 – October 2025, each one dated and tied to the systems it touched. 87 distinct vendor support-case references appear across them — Dell Technologies, Broadcom/VMware, Veritas, Cisco, IBM, Huawei and OpenText.

The hostnames, error codes, case numbers and versions on every entry are the real ones from the environment. Nothing there is a claim without work behind it.

Open the full details →